The ISO 9000 family of standards help companies satisfy the needs of their customers, meet regulatory requirements, and achieve continual improvement. ISO 9000 certification is the set of International Standards of Quality management for large and small companies.
ISO 9000 ensures the supplier’s design, create, and deliver products and services which meet predetermined standards. In other words, it has a goal to prevent non-conformity. Both the manufacturing and service firms use ISO 9000 series and had been adopted by more than 100 nations as their national quality management/quality assurance standard by the end of 1997. ISO 9000 can help a company satisfy its customers, meet regulatory requirements, and achieve continual improvement. However, it should be considered to be a first step, the base level of a quality system, not a complete guarantee of quality.
ISO 9000 is the standard well recognized. When the ISO aimed to certify the quality, it is just overwhelming for the company. Attaining the quality is just not easy, the materials, the environment, the staffs must be with the standards. So the ISO 9000 standard wanted to certify the process of the company as well. By the company reducing the unnecessary cost, increasing the productivity with efficient staffs, Reducing the time of product production with machinery, and ways to achieve quality through reduced cost process, and so on. Possessing these standards were the basic requirement for any business. This ISO 9000 was designed aiming a business prosperous as well. It was both customer and company-centric as well. So it reached and received well throughout the world.
ISO 9000 implemented in the year 2011, involved 3 audits.
i) Audit process through the team inside a company. The team involved monitors the companies process. It reports the process involved in the production states of the process to the ISO management. The ISO checks the reports continuously and thoroughly.
ii) Audit process through the 2nd party (Customer) — The customer of the company is directly involved in the audit. The reports, the quality, cost and the process inside the company is thoroughly checked.
iii) The ISO audit — Authorities from the ISO organization inspects the process, people, methods and regular works. The audit process never stopped by analyzing a team and process alone. It also monitored the co-ordination between the teams. It involved analyzing the entire business process.
The process involved was complete business analysis. When the Organization issues such certificate, it acknowledges the entire business model. It is a pride for the company. And Customers trusts such a good company and shows the customer loyalty.
What Is the Purpose of the ISO 9000 ?
ISO 9000 is the most widely recognized of over 21,000 international standards issued by the ISO body. Although these management rules originated in manufacturing, they are useful to any industry or service organization of any size and provide guidance for creating best practices for facilities, services, equipment, and, most of all, training and people.
ISO requirements accommodate your business process and are flexible to scale up or down, depending on the size and complexity of an organization. The standards encourage looking at the whole picture, not just at individual departments or groups. The requirements are generic and written as a framework; your team is responsible for filling in the specifics for your organization.
When an organization’s management and team members have captured and internalized (and ideally, achieved) best practices, an external body audits the documentation, processes, and people to ensure that these elements conform to ISO requirements. Once you are ISO certified, your organization is considered registered. To date, the ISO has issued over a million certificates to organizations around the world.
How to get ISO 9000 Certification?
An organization determines to obtain ISO 9000 certification applies to ISO registrar office for registration. The process consists of the following stages:
• Application: Once an organization decided to go for ISO certification, it applies to the registrar for registration.
• Pre-Assessment: During this stage, the registrar makes a rough assessment of the organization.
• Document review and Adequacy of Audit: During this stage, the registrar reviews the document submitted by the organization and suggest an improvement.
• Compliance Audit: During this stage, the registrar checks whether the organization has compiled the suggestion made by it during the review or not.
• Registration: The Registrar awards the ISO certification after the successful completion of all the phases.
• Continued Inspection: The registrar continued to monitor the organization time by time.
ADVANTAGES OF ISO 9000
The advantages associated with ISO 9000 certification are numerous, as both business analysts and business owners will attest. These benefits, which can impact nearly all corners of a company, range from increased stature to bottom-line operational savings. They include:
➢ Increased marketability—Nearly all observers agree that ISO 9000 registration provides businesses with markedly heightened credibility with current and prospective clients alike. Basically, it proves that the company is dedicated to providing quality to its customers, which is no small advantage whether the company is negotiating with a long-time customer or endeavoring to pry a potentially lucrative customer away from a competitor. This benefit manifests itself not only in increased customer retention, but also in increased customer acquisition and heightened ability to enter into new markets; indeed, ISO 9000 registration has been cited as being of particular value for small and mid-sized businesses hoping to establish a presence in international markets.
➢ Reduced operational expenses—Sometimes lost in the many discussions of ISO 9000’s public relations cache is the fact that the rigorous registration process often exposes significant shortcomings in various operational areas. When these problems are brought to light, the company can take the appropriate steps to improve its processes. These improved efficiencies can help companies garner savings in both time and money. “The cost of scrap, rework, returns, and the employee time spent analyzing and troubleshooting various products are all considerably reduced by initiating the discipline of ISO 9000, ” confirmed Richard B. Wright in Industrial Distribution.
➢ Better management control—The ISO 9000 registration process requires so much documentation and self-assessment that many businesses that undergo its rigors cite increased understanding of the company’s overall direction and processes as a significant benefit.
➢ Increased customer satisfaction—Since the ISO 9000 certification process almost inevitably uncovers areas in which final product quality can be improved, such efforts often bring about higher levels of customer satisfaction. In addition, by seeking and securing ISO 9000 certification, companies can provide their clients with the opportunity to tout their suppliers’ dedication to quality in their own business dealings.
➢ Improved internal communication—The ISO 9000 certification process’s emphasis on self-analysis and operations management issues encourages various internal areas or departments of companies to interact with one another in hopes of gaining a more complete understanding of the needs and desires of their internal customers.
➢ Improved customer service—The process of securing ISO 9000 registration often serves to refocus company priorities on pleasing their customers in all respects, including customer service areas. It also helps heighten awareness of quality issues among employees.
➢ Reduction of product-liability risks—Many business experts contend that companies that achieve ISO 9000 certification are less likely to be hit with product liability lawsuits, etc., because of the quality of their processes.
➢ Attractiveness to investors—Business consultants and small business owners alike agree that ISO-9000 certification can be a potent tool in securing funding from venture capital firms.